Refund Policy

Our Refund Policy

At Nazarpay.pk, we are committed to ensuring your satisfaction with our escrow services. This Refund Policy outlines the terms and conditions for refunds related to our services.

Subscription Fees

For Pro and Enterprise subscription plans, we offer a 14-day money-back guarantee. If you are not satisfied with our service, you may request a full refund within 14 days of your initial payment. To request a refund, please contact our customer support team at [email protected] with your account details and reason for the refund request.

Transaction Fees

Transaction fees are generally non-refundable once a transaction has been initiated. However, we recognize that certain circumstances may warrant a refund:

• Cancelled Transactions: If a transaction is cancelled before the buyer makes a payment, no transaction fee will be charged.
• Failed Transactions: If a transaction fails due to technical issues on our platform, the transaction fee will be fully refunded.
• Disputed Transactions: If a transaction is disputed and our review determines that the transaction could not be completed due to circumstances beyond the control of either party, we may refund the transaction fee at our discretion.

Refund Process

Refunds will be processed using the original payment method when possible. Please note that it may take 5-10 business days for the refund to appear in your account, depending on your financial institution.

Exceptions

No refunds will be provided in the following cases:

• Transactions that have been successfully completed (where the buyer has received the goods/services and the seller has received payment)
• Cases of fraudulent activity or violation of our Terms of Service
• Requests made after the 14-day period for subscription fees or 30 days after a transaction for transaction fees

Special Circumstances

We understand that special circumstances may arise. If you believe your situation warrants a refund outside of our standard policy, please contact our customer support team, and we will review your case individually.

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about our refund practices.

Contact Us

If you have any questions about our Refund Policy, please contact us at:

• Email: [email protected]
• Phone: +92 300 1234567
• Address: 123 Business Avenue, Clifton, Karachi, Pakistan

Your satisfaction is our priority, and we are committed to handling all refund requests fairly and promptly.